Privacy Policy

BETA AI PTE. LTD. ("BETA AI" or "we") respects your privacy and is committed to protecting the personal data you shared with us.

This Policy is developed in accordance with the Personal Data Protection Act 2012 of Singapore ("PDPA") and all relevant regulations and guidelines issued by the Personal Data Protection Commission ("PDPC"). For personal data that is collected, used, and managed outside of Singapore, local privacy laws (including but not limited to the GDPR) will apply.

By accessing or using our websites, apps, and other platforms developed and operated by us ("BETA AI Platform") and/or submitting your personal data, you agree to the terms of this Privacy Policy ("Policy"), including how we collect, use, share, and store your personal data. Please read this Policy carefully before accessing or using our services or otherwise providing us with any personal data.

Unless you opt out and notify us otherwise, you are deemed to have consented to BETA AI and its affiliates, representatives, and agents collecting, using, disclosing, and sharing your personal data among themselves for providing services to you or for legal and PDPA-compliant purposes.

1. How We Collect and Use Your Personal Data

(1) Sign-up, Log-in, and Account Management

In order to sign up for an account, the registration process requires you to set a username and password, and to go through verification. You may choose verify with voice code to log in.
If you log in via Google or Apple, we may collect your:
- Personal Data: name, email, unique user ID (SUB), avatar, and other information you provided.
- Non-personal Data: information related to your device and your use of our services, and cookies to improve our services.
- Payment Information: which is shared securely by third parties (e.g. Stripe, Google Play, Apple App Store). Please also refer to their privacy policies.
To maintain your profile, you may choose to provide personal data such as your name, avatar, and email address. If you choose not to, it will not affect your use of our basic services.
When setting your avatar, we will request to access your camera or photo album. If you reject such request, other services are still available.
Account recovery: If you fail to log in, you may recover it by verifying your identity via SMS code or our customer support team to reset your password.
Our services are not intended for users under 18 (or the age as a minor defined in your jurisdiction); we do not knowingly collect data from minors.

(2) Browsing and Main Services

When you upload images or short videos on BETA AI Platform, we may request to access your photo album. If you reject such request, other services are still available.
If we need to display your data in public for any reason, we will apply de-identification measures and strict access control to minimize the risk of personal data leaking during the display.
When you participate in our platform activities, we may require you to provideyour name, gender, age/date of birth, contact number, industry of your business, and city where you stay in order to verify your identity.

(3) Security Services

To ensure a secured operation of our services, maintain quality and efficiency, safeguard your account, and optimize your service experience, we will collect essential device-related information. This includes your device model, hardware serial number, operating system version, unique device identifiers (a string of characters embedded by the device manufacturer that uniquely identifies the device, such as IMEI, IMSI, Android ID, OAID, ICCID, MEID, etc.), MAC address, IP address, WLAN access points (such as SSID and BSSID), Bluetooth information, base station data, software version, network access method, type, and status, network quality data, activity logs (such as your in-app search and browsing records, service error reports, referral URLs, etc.), and device sensor data. These information is necessary for us to provide you our services.
When you use our services and wish to share content you like to a third-party app, we need to determine whether the relevant third-party app is installed on your device in order to provide the correct sharing functionality. We use a merged-link technology for technical push notifications. Upon app initialization, we will read the list of installed applications. If multiple apps on your device have active push channels at the same time, we may randomly merge them into a single channel to help reduce power and data consumption. Therefore, access to your list of installed applications is required.
In addition, we provide intelligent push services. Based on the above information, we recommend push content that better matches your interests and reduce unnecessary or irrelevant notifications.

(4) Additional Services

We may request for certain access to your device under the following circumstances:

Camera access: By enabling access to your camera, you may scan QR codes, capture images or videos, log into your account, generate audio/video content, participate in platform activities, or complete identity verification or video recording as required by specific regulatory obligations. We will only access your camera and store relevant images or footage after you have granted such permission.
Photo album and storage access: By enabling access to your photo album or storage, you may upload photos, images, videos, and locally cached audio/video files to facilitate actions such as changing your profile avatar, posting and sharing comments, saving activity-related QR codes, or communicating with our customer support team. We may use the images/photos you upload to locate which activity or service you need. Additionally, if you download audio or video contents through our platforms, we may write the downloaded files to your device based on the storage permissions you have granted.
Microphone access: By enabling microphone access, you may search via voice, or record audio to generate personalized audio and video content. We will only collect voice data and store or use the voiceprint feature after you have granted such permission.
Notification access: In order to send you notifications or messages you received from our platforms, we require permission to push messages, enable vibration alerts, and wake the screen. We do not collect, store, or use any information from other applications on your device. To stop the notification service, you may disable such permission through system settings on your device.
SMS access: When you use SMS verification services to activate, log in to, or recover your account or password, we may read the content of your SMS messages to enable automatic filling of verification codes. We will not read any content beyond the verification code, and no message content will be stored by us. To stop the auto-fill service, you may disable such permission through system settings on your device.
Clipboard access: When you register, log in, search, or publish content, we may access your clipboard information to enable auto-fill and provide a more convenient user experience. In scenarios such as sharing or receiving shared information, or participating in activities, we may locally access your clipboard to read passwords, share codes, links, or text it contains in order to enable redirection, sharing, or activity-related services. Clipboard content will only be uploaded to our servers if it is locally identified as relevant to such redirection, sharing, or activity functions. You may disable such permission through system settings on your device.

2. How We Share Your Personal Data

We may share your personal data with affiliated entities, partners, subsidiaries, or third parties that are not affiliated with us. The shared data—limited to relevant and necessary information—may be used for, but is not limited to, the following purposes: purposes specified in this Privacy Policy; user identity verification; providing services you have requested (which will be deemed as your consent); compliance with court orders or other legal procedures from governmental authorities; and exceptional circumstances such as national emergencies, security issues, or other situations where we reasonably believe such disclosure is necessary.

We will ensure, through contractual or other arrangements, that all such parties protect your personal data in accordance with the principles outlined in this Policy.

3. Use of Cookies and Similar Technologies

(1) Cookies

To ensure the proper functioning of our website and to provide you with a smoother access experience, we may store Cookies, Flash Cookies, or other local storage provided by your browser or associated applications (collectively referred to as "Cookies") on your computer or mobile device. These typically contain identifiers, site names, and certain numbers and characters. We and our third-party partners may use Cookies or similar technologies to collect and store your information for purposes such as authentication, preference settings, data security, and service optimization.

If your browser or browser extensions allow, you may modify your cookie preferences or refuse our Cookies. For more details, please refer to www.aboutcookies.org. However, please note that disabling Cookies may affect your ability to securely access our website and may require you to reconfigure your user settings each time you visit.

(2) Similar Technologies

In addition to Cookies, we also use web beacons, pixel tags, and other similar technologies on our website. An ETag (Entity Tag) is an HTTP header transmitted between your internet browser and the server, and can serve as an alternative to Cookies. ETags help us reduce unnecessary server load, improve service efficiency, and conserve resources and energy. We may also use ETags to identify you, enabling us to better understand and enhance our products or services.

Most browsers provide users with the ability to clear cached data. You can perform the relevant data clearing operations through your browser's settings. However, please note that disabling ETags may affect your ability to enjoy the best possible product or service experience.

(3) Disabling Cookies

You can manage Cookies through your browser's options or preferences settings, and you may also enable the "Do Not Track (DNT)" feature. For more detailed information about Cookies and instructions on how to configure your browser to accept, delete, or disable Cookies, please refer to www.allaboutcookies.org.

4. How We Store Your Personal Data

(1) Storage Location

Personal data collected and generated during our operations within Singapore will be stored within Singapore and will not be transferred outside the country.

(2) Retention Period

We will retain your personal data for a reasonable period as required by applicable laws. The determination of such retention period will be based primarily on the following criteria, with the longer duration prevailing:

To fulfill the purposes of providing services to you, maintain relevant service and business records, and respond to potential inquiries or complaints;
To ensure the security and quality of the services we provide to you;
Whether you have consented to a longer retention period;
Whether there are any other specific agreements regarding the retention period.

Once your personal data exceeds the retention period, we will delete or anonymize it in accordance with applicable laws and regulations.

(3) Storage Method

After collecting your personal data, we will de-identify and store the de-identified data separately from any data that could be used to re-identify individuals. We will ensure that no re-identification of individuals occurs during the subsequent data processing.

5. How We Protect Your Personal Data

(1) Security Measures

To ensure the security of your data, we strive to implement various physical, electronic, and administrative security measures in compliance with industry standards, including but not limited to: encrypted storage and transmission of information, and access controls for data centers. We employ encryption technologies to enhance the security of personal data and utilize trusted safeguards to protect personal data from malicious attacks.

            You acknowledge and understand that the internet environment is not absolutely secure. Despite the
            aforementioned security measures, there remains a risk of data breaches that may result in personal,
            financial, or reputational harm to you. Additionally, once you leave our platform and access or use
            other websites, services, or content resources, we will have no control over or ability to protect
            any personal data you submit on those external platforms—regardless of whether your access,
            browsing, or usage is initiated through links or guidance from BETA AI.
        

(2) Incident Response

We have established an emergency response plan and will immediately activate it in the event of a user information security incident to mitigate its impact and prevent further consequences. In the unfortunate event of a personal data breach, we will notify you in accordance with legal and regulatory requirements, providing the following information: (i) The nature of the security incident and its potential impact;

(ii) Measures we have taken or will take to address the incident; (iii) Recommendations for you to protect yourself and reduce risks; (iv) Remedial actions available to you.

We will notify you of such incidents via push notifications, emails, text messages, or other appropriate means. If individual notification is not feasible, we will issue a public announcement in a reasonable and effective manner.

Additionally, we will report the handling of the personal data security incident to the relevant regulatory authorities as required.

6. How You Can Manage Your Personal Data

(1) Accessing Your Personal Data

Account Information:

To view or edit your account details or change your password: Log in to your account → Navigate to "Profile Center - System Settings - Change Mobile Number/Modify Password"

Profile Information:

To view, add, modify, or delete your personal profile details (e.g., avatar, name, email): Log in to your account → Go to "Profile Center - System Settings - Personal Profile"

(2) Correcting or Supplementing Your Personal Data

You are entitled to request for correcting or supplementing your personal data if there are any inaccuracies. You may submit a request following the aforementioned instruction.

(3) Deleting Your Personal Data

You may submit a request to delete your personal data in the following scenarios:

If our processing of your personal data violates applicable laws or regulations;
If we have collected or used your personal data without obtaining your explicit consent;
If our processing of your personal data materially breaches our agreement with you;
If you cease using our products or services, or voluntarily deactivate your account;
If we permanently discontinue providing products or services to you.

Upon approving your deletion request, we will, to the extent possible, notify any third parties that have received your personal data from us and instruct them to delete such data, unless otherwise required by law.

(4) Modifying Your Consent Preferences

You may grant or withdraw your consent for the collection and use of personal data in relation to specific service features by contacting our customer support team. We will immediately stop processing the relevant personal data upon receipt of your withdrawal of consent. The services that depend on the withdrawn consent will no longer be available to you, while it will not affect the lawfulness of any processing performed prior to the withdrawal.

(5) Deleting Your Account

You may request to delete your account by contacting our customer support team. After verifying your identity, we will proceed with account deletion. That means,

We will immediately cease providing services to you;
We will immediately delete or anonymize your personal data, unless required otherwise by laws and regulations;
In the case where a data retention is legally mandated, we will store your personal data secured and excluded from any business operation.
Your personal data (e.g. contact number) which is collected during the deletion process for identity verification purpose will be immediately deleted or anonymized after verification.

            You understand that deleting account is irreversible. Once your account is deleted, all associated
            benefits (including but not limited to the purchased courses, rewards, etc.) will be void and
            unrecoverable. We will delete or anonymize the related personal data, except where required
            otherwise by laws and regulations.
        

7. Updates to This Policy

We reserve the right to review and amend this Policy at any time. All changes will be posted and updated on our BETA AI platform. We encourage you to periodically review this Policy to stay informed about how we collect and use your personal data.

If we intend to use your personal data in a manner materially different from what is stated in this Privacy Policy, we will notify you via SMS or email using the last contact information you provided. Your continued use of our services without objection will be deemed as acceptance of the modified terms.

8. Contact Us

For questions regarding this Policy, please contact us:

Email: service@betawm.com

Address: 6 Raffles Quay, #14-02, Singapore